iPhone app sign-in issues resolved
May 14, 2009 on 10:48 am | In iphone | 47 Comments
The sign-in issues that were occurring with the Yahoo! Messenger for iPhone app are now fixed. If you were unable to sign-in before, please restart the app and try to sign in again.
If you are still experiencing problems, please use the Report a Problem feature to let us know. You can find it by tapping on the Settings icon in the app, then tap on Report Problem (screenshot).
Many thanks for your patience while we sorted this out.
Sarah Bacon
Product Manager

Wow!! How I wish the Yahoo messenger for windows would have an interface like that…..
Comment by someone — May 14, 2009 #
Finally
no connecting issues for me anymore. I agree with the previous commenter though, yahoo im for windows needs a GUI upgrade.
Comment by juacali — May 14, 2009 #
I double that. The windows app needs a facelift.
Comment by andrei1015 — May 15, 2009 #
I still cant connect – same problem as before – says connecting and never does – I did try sending the problem report through the app – will this go through though as I am “not connected”???
Still hoping this can be fixed….
Comment by Lynne Logan — May 15, 2009 #
Yahoo! Messenger for iphone got the Vista Graphical User Interface style
I’m jealous.
I wish we could have that for the desktop/laptop builds.
Comment by Jeff Suttles — May 15, 2009 #
I agree with the comments above…. YM should update their current GUI for windows.
Comment by choxz — May 15, 2009 #
Have they fixed the “friend typing notification”? Not its localization but its accuracy!! (which I I have also reported over and over).
Comment by poupart — May 16, 2009 #
will there be a Messenger app for the new Palm Pre?
Comment by Dave — May 16, 2009 #
Still not connecting to messenger even after the update. Same problem as before – says connecting and never does – I did try sending the problem report through the app – will this go through though as I am “not connected”???
Still hoping this can be fixed….
Would love to use this app…
Comment by Andrea — May 17, 2009 #
Make an official .jar or .jad version for other phone types!
Comment by Jademan — May 17, 2009 #
Still having problems, could not log on through Iphone all weekend long. Now its Monday and I still cannot.
Comment by Monica — May 18, 2009 #
I’m having the same problem as some others above…It says “connecting” and never does…it worked perfectly until two days ago…until then I never had had a problem connecting to messenger…Very frustrating!
Such a great application before!
Comment by Brooke — May 18, 2009 #
first of all how come the windows interface is not as good ? and second instead of making more features how about fixing the problems in yahoo messenger the main software and the problem with the display picture not working probably or transferring files ?
Comment by Michael — May 20, 2009 #
Does the username and password go encrypted when signing in?
Comment by Alejandro — May 21, 2009 #
Great App, a good bit of versatility for the first version, and I am not having problems conecting, which is awesome since I have an ipod touch, not an iphone, but I do have one major concern! The software needs to be addressed, My profile pic will not show! No avatar pic either. I will recieve pics and profiles for friends and contacts, but mine will not show in the app, or on any others’ window. Something to think about in the next update!
Comment by blackmagickfox — May 24, 2009 #
I cannot log on my app messenger for Ipod Touch or my home computer. Message says I’m logged on to another computer but I’m not. I’ve tried it on everything I’ve got and still have the problem. I’ve uninstalled and installed. I had 9 but installed 8.1.0.421 to see if 9 was the problem and I’m still having the same log in issues. I am NOT on messenger anywhere. Help please!!
Comment by Donna Whitman — May 26, 2009 #
thanks
Comment by alaa — May 28, 2009 #
My iphone yahoo messenger crashes everytime I try to IM or SMS.
Comment by MA — July 22, 2009 #
Since my first version of iPhone messenger app I am getting the same error message “Unable to login right now, please try again later”. Is there any fix for it?
I managed to connect very few time with the old version and with the new 1.2.1 version, only once.
Comment by chethan — July 23, 2009 #
I upgraded to the new messenger with Push Notifications but I am getting a “Sign-In Problem Invalid user ID or password. Please try again” error, even though I have verified the correct ID and password was entered properly. Please advise?
Comment by Jacquelin — July 23, 2009 #
@chethan – We’re seeing a successful connect from you a short time after you posted your comment. Are you still having issues?
Sarah Bacon
Comment by Administrator — July 23, 2009 #
@Jacquelin – Are you still having problems signing into the 1.2.1 version of the iPhone app?
Sarah Bacon
Comment by Administrator — July 23, 2009 #
I’m ok with the connection, but I’m having a problem when I accidentally click the “reset ym” button in the settings, I lost all ym contacts. but when I logon to ym using PC the contacts are still there. I’ve tried to delete and re-install ym in my iphone but it doesn’t help. my contact is still blank. Please advice me
. Thanks
Comment by Julie — July 25, 2009 #
I am having the same problems as chethan and Jacquelin… At first it said Invalid user ID or password, now it has “Unable to login right now.” This only happened after I updated the app… Help!!
Comment by Veronica — July 26, 2009 #
@Julie – Only step is to uninstall the app, restart your phone, then reinstall the app from the store.
Sarah Bacon
Comment by Administrator — July 27, 2009 #
I have the new Yahoo IM application for iPhone and keep getting the: “Sign-In Problem
Unable to login right now, please try again later”
This login problem persists for days, please help! I can log into Yahoo IM on my pc, so I know it’s not a username/password error I’m making, and I log-off the pc based Yahoo IM before I log onto the iPhone app.
Comment by Hoosier1b@yahoo.com — August 12, 2009 #
@Hoosier1b – We’ll have an updated version coming out soon that will hopefully address your sign-in issues. Thanks for your patience,
Sarah Bacon
Comment by Administrator — August 12, 2009 #
cant login in now I keep getting “Sign-In Problem
Unable to login right now, please try again later”
Comment by Ryan — August 15, 2009 #
Was able to sign in 3 days ago(8/14). Since then receiving “Sign-In Problem Invalid user ID or password. Please try again”. Able to login on PC, so this is not looking like a typo on my part. v1.2 – 2nd gen iTouch v3
Comment by JacksonLM4 — August 18, 2009 #
i logged in to yahoo im about 4-5 hours ago on my iphone 3g now it says login failure or sumn like that….
Comment by kdm38008 — August 27, 2009 #
is it possible to upload a display picture from my i-phone photos gallery onto my Yahoo Messenger app? I have tried touching the “grey face” window, where I presume the picture should display, but there is no option in settings or anywhere else within the Yahoo app, to do this.
Comment by Ian — September 3, 2009 #
@Ian – Right now there is no way to change your display image from with the Yahoo! Messenger for iPhone app. We hope to add that in the future. Thanks
Sarah Bacon
Comment by Administrator — September 3, 2009 #
Hello. I have YMessenger on my iPhone and after the last update i used the “Reset Yahoo Messenger” command. Well, now i do not have any contacts left in the iPhone mess. As I know the contacts are saved on yahoo servers. When i connect from my computer on messenger i got all the contacts. So, the question is, how do i get back contacts on iPhone?
Thank you.
Comment by Vlad M — September 3, 2009 #
And the funny part is that i added on iPhone myself as new contact and when i logged in from my computer i found this contact there. So if i want to add contacts from iPhone i will double the ones i have already. And the question previously posted remains.
Thanx
Comment by Vlad M — September 3, 2009 #
@Vlad M – There’s a bug in the latest version with the contact list temporarily disappearing for some users. Don’t worry, your contacts are all there, no need to re-add them. We’re working on a fix.
In the meantime, one trick that was left here on the blog – After you sign in, go to Settings and toggle your offline contacts to display “ON”. Then go back to the contact list. It usually brings up the list.
Sarah Bacon
Comment by Administrator — September 3, 2009 #
Thank you for the info. Unfortunately it is not working on my phone. I’ll wait for the update. And another problem i think i found is that when i push the “Home” button i get out of messenger bur for my contacts i’m still logged in. Is it a bug or i have to sign out everytime?
Thank you again.
Comment by Vlad M — September 4, 2009 #
@Vlad M – “when i push the “Home” button i get out of messenger but for my contacts i’m still logged in” That is not a bug, it’s the way the program is designed. We keep you signed in for up to 2 weeks (or unless you sign in from another device like your PC). We then use the iPhone’s push notifications platform to alert you to new IMs even when you’re not in the app.
If you want to sign out of the app, you have to go to Settings and click the Sign Out button in the Yahoo! Messenger for iPhone app.
Sarah Bacon
Comment by Administrator — September 4, 2009 #
I have a problem with logging in… When I do log in that is it connects and then a message pops up on my screen “sign in problems… Failed due to a known reason” please help me cause I use yahoo messenger alot tx
Comment by Roy — September 4, 2009 #
i still cant connect.. it say connecting and it never does.. is there any1 have a solution?
Comment by raive — September 12, 2009 #
I got the update for YMessenger on iPhone, release 1.2.3
The contacts are still hidden, so can you give me an advice about this problem?
Thank you!
Comment by Vlad M — September 19, 2009 #
I’m trying to upload or change my plain grey aviator on my messenger app for the I phone I don’t want to do it on pc I’d like to do it straight from my I phone all I’ve got is a grey smiley avator any answers would helpful thanks
Comment by Jo cooper — October 4, 2009 #
sign-in problem with ipod touch: failed due an known reason.
other accounts can sign in though. please help
Comment by rianna — November 2, 2009 #
I have problem connecting with my username when my wife connects with her username and password it connects fine. I get error message saying incorrect username or password but I can login to web with same username and password.
I noticed that when I connect to yahoo using safari after this allows me to connect to my yahoo messenger but otherwise it wouldn’t and it’s like an expiration time. It will stop working every few hours then I have go to login.yahoo.com, enter my password again and then it works again for sometime.
I’m sure it has something to do with my account and not with app, because it does same thing even with normal desktop yahoo messenger.
If this is not where I’m suppose to get support for it can you please point me right direction?
Thanks
Comment by Greeniemax — November 6, 2009 #
@Greeniemax – Please contact customer care: http://help.yahoo.com/l/us/yahoo/messenger/messenger10/forms_index.html
Sarah Bacon
Comment by Administrator — November 9, 2009 #
So is this a joke? My son can’t sign into YIM on his new iPod Touch due to the above error, and the PM suggests that we report the problem from within the app itself. Am I missing something? If we can’t log in to the app, how are we supposed to get to the settings??
Comment by Kurt Dahlin — January 7, 2010 #
My yahoo messnger app keeps saying Failed due to an know problem.please try again. I keep trying but it jeeps saying that..this has been happening ever since the new update of it….. DRIVING ME CRAZY!!!!! >:(
Comment by Erin — March 2, 2010 #
Continue to received “error logging in please try again later”. Been two weeks now. I’m totally lost. Have D/L messenger app from I tunes 3 times. Spoke with Apple reps; they said it’s a Yahoo problem. What do I do?
Comment by PaulM46 — March 3, 2010 #