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Connect with your website visitors on Yahoo! Messenger Pingbox

March 16, 2010 on 12:28 pm | In 10 version, Features, Mac version, Pingbox | 3 Comments

One of our lesser known but very useful products is the Yahoo! Messenger Pingbox. With a copy and paste of some code, you can embed a chat window into your website, blog or social networking page. Then when visitors come to your page, they can see when you’re online and initiate a private IM conversation with you.

My friend Jim has a Pingbox on his neighborhood blog. While he’s on Yahoo! Messenger all day, his status says “Available” in his Pingbox. When visitors come to his site, he can see the counter change next to the Pingbox in his contact list. If someone wants to chat with him, they simply start typing in the Pingbox on the website, which in turn opens up a new IM conversation for Jim. His visitors can remain anonymous or give themselves a nickname while they chat.

One of the greatest things about Pingbox is that there is no need for anyone to know your Yahoo! ID or for you to know theirs. In fact visitors to your site don’t even need a Yahoo! ID to start chatting with you. You can also turn your Pingbox on or off right from your Yahoo! Messenger 10 contact list, so if you find you’re being interrupted too often by chatty visitors, you can go dark for awhile.

Jim says one of the things he really likes is that when he hovers on the Pingbox visitors in his contact list, it will show him what page on his site that visitor is on. But mostly he likes to see the number of people that are passing through his site all day and be available to them. He says he’s gotten some good tips about neighborhood stories from his Pingbox chats.

If you have your own blog, website or social networking page, it’s easy to add a Pingbox. Just visit the Yahoo! Messenger Pingbox Studio and click the “Create a Pingbox” button. You can customize your background, text size, display name, and whether or not you want to show your display image. You can even put in a custom message that users will see in the Pingbox when you’re online, or when you’re offline. Once you’re done, you’ll receive some code that you can copy and paste into your site.

Then just login to Yahoo! Messenger using the same Yahoo! ID under which you created your Pingbox and voila – you’ll see a new group in your contact list and if you have visitors, a count next to the group name. Note that in order to appear online and receive messages from your Pingbox, you need to be signed in to Yahoo! Messenger 10 or Yahoo! Messenger for Mac. However unlike version 10, the Mac version does not display your Pingbox visitors in your contact list.

Do you use a Pingbox on your website, blog or social networking page (e.g. Facebook, MySpace)? Tell us about your experience in the comments.

Sarah Bacon
Product Manager

A chat with Victor Tsaran, Accessibility Program Manager

March 11, 2010 on 4:04 pm | In Features | 1 Comment

One of my fellow Yahoos, Victor Tsaran, was on a local morning news show this week, talking about his work. Victor is a program manager on the Accessibility team here at Yahoo!.

The Accessibility team’s charter is to work with product teams, including Messenger, to make our technologies as usable as possible for disabled users.

Seeing Victor on TV reminded me of the interview I did with him in early 2007, not long after the blog started. In the video below, Victor shows me how a blind person can use Yahoo! Messenger. Close your own eyes, pretend your mouse is useless, and then think about how you would use Yahoo! Messenger.

With the help of screen reader software, a visually impaired user can enjoy the Internet and products like Yahoo! Messenger. This kind of software responds to a user’s key commands. It scans the page or application and reads the content aloud. In this way, visually impaired users can “hear” where they are on the screen or web page.

Because it reads the words aloud, a screen reader may sound wordy to people unaccustomed to it. But a visually impaired user who is adept at using the reader can set the audio playback at a lightening pace. When Victor demonstrated how he uses Yahoo! Messenger with a screen reader, it sounded to me like supersonic gibberish. But as you’ll see in the video below, Victor slowed it down for my (and perhaps yours) less able ears.

Needless to say, it gave me a unique perspective on what it’s like for a visually impaired user to use Yahoo! Messenger. For more about Victor – even his life outside of Yahoo! – check out this article and video from the Yahoo! Corporate Blog.

Sarah Bacon
Product Manager

Setting up voice and video in Yahoo! Messenger 10

March 9, 2010 on 12:44 pm | In 10 version, Voice | 12 Comments

If you’ve upgraded to Yahoo! Messenger 10 or got a new webcam recently, chances are you’ll want to try out the high-quality voice and video call features.

As a first step, we recommend that you complete the “Voice and Video Setup” steps to ensure that your microphone, speakers/headphones, and webcam are working properly.

To get started, click on the Messenger menu and select “Preferences”. When the Preferences window opens, click “Video & Voice” on the left hand menu. This will bring up your options on the right hand side:

If you know immediately which devices you want Yahoo! Messenger to use for your camera, microphone etc., just select them in the drop down menu. Depending on your type of computer and other software or hardware you have installed, you may only have one or many options available.

For a guided setup, click the “Open Voice and Video Setup” link in the Preferences window. This will take you through three setup steps where you can select the devices you want to use for your microphone, speakers/headset and webcam. After selecting each one in the setup, you’ll be able to test and confirm they are working.

Once you’ve successfully completed the Voice and Video Setup steps, you’ll be ready to start making free PC-to-PC calls, full-screen video calls and even calls from Messenger to regular and mobile phones (premium account required). You can also click the “Place a free test call” link in the Preferences window to try out the voice feature.

Sarah Bacon
Product Manager

Updated version of Yahoo! Messenger 10 now available

March 2, 2010 on 1:08 pm | In 10 version | 29 Comments

Today we released an updated version of Yahoo! Messenger 10 (version 10.0.0.1241).

This latest release includes several bug fixes to enhance stability and performance of our new video call feature. Several of the fixes improve video calling on PCs running Windows 7.

You can download the latest version of Yahoo! Messenger 10 from our website.

And as always, we welcome feedback about your experience with the product. Just go to the Help menu and select “Send Feedback…” to get started.

Sarah Bacon
Product Manager

Happy 15th Birthday Yahoo!

March 2, 2010 on 10:34 am | In News | 17 Comments


Yahoo! founders Jerry Yang and David Filo in their early days at Stanford

Today is Yahoo!’s 15th birthday – hooray! It’s been a long ride and we’re grateful that our users, all 600 million of them, have come along for the ride.

We’ve had the unique opportunity to help create an industry and shape the online world, and will continue to focus on the values that brought us here —working hard, having fun, being passionate about your ideas, believing in each other, and always trying to invent the future. And as we celebrate 15 years today, we are even more excited than ever about what lies ahead, and the potential of Yahoo! and the Internet.

Of course, founders Jerry Yang and David Filo didn’t set out to start one of the world’s largest Internet companies or to lead a movement that has changed the world. They were just a couple of Stanford graduate students doing our research (supposedly) while their professor was on sabbatical.

More interesting than their research was their total fascination with the web and all the cool stuff it suddenly made available. But it was incredibly hard to keep track of the thousands of great websites sprouting up everywhere. Jerry and David thought it would be fun to catalog the sites by developing a simple directory. So all this began with nothing more than a hobby to help other early Internet users.

They soon learned a huge lesson just as relevant today as then: change and growth on the Internet happen at warp speed—especially if you’re filling a need. With the proliferation of websites and with hundreds of thousands of people accessing the Yahoo! guide, it was simply impossible for Jerry and David to continue doing this on our own.

Internet growth continues to be simply phenomenal, and we’re nowhere near done. Fifteen years ago, there were 18,000 web sites and fewer than 10 million people globally on the Internet—less than one third of a single percent of the world’s population at the time. Today there are more than 200 million websites with 90,000 created daily. There are estimated to be 1.6 billion people on the internet today—about 25 percent of the world’s population.

These numbers are astonishing, but even more important and more exciting is the impact that the Internet is having on so many people around the world. From socio-economic opportunities to more accessible health care to educating the next generation and beyond, the Internet has changed the way we live, work and learn. It has overcome geographic and political barriers and has made it possible for people to raise their voices as they seek greater economic opportunity and freedom. And Yahoo! has been a leader in enabling these tremendous technological advancements every step of the way.

All this in just 15 years. Yahoo! has been built by thousands of dedicated employees, hundreds of millions of loyal users and scores of advertisers who envisioned a future that was exciting, challenging and at times daunting. We are confident that 15 years from today, we will look back in marvel at how far you, and the Internet have traveled in such a short time. Just as we are doing today.

Read more on the Yahoo! Corporate Blog

Thanks to you, the users, for continuing to support us and use products like Yahoo! Messenger. We’ll be celebrating at all the Yahoo! offices today and know that if we could, we’d send each of you a slice of Yahoo! birthday cake.

Sarah Bacon
Product Manager

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