September 28, 2009 on 3:52 pm | In Mac version | 30 Comments
An updated version of Yahoo! Messenger for Mac 3.0 is now available.
This latest version includes a fix for a sign-in issue that some users have been experiencing. When we tested this latest version with some of those users, they found that it did correct their problem.
Download Yahoo! Messenger for Mac 3.0
Sarah Bacon
Product Manager
September 16, 2009 on 5:15 pm | In Mac version | 9 Comments
We’re aware that some of our users that upgraded to the latest version of Yahoo! Messenger for Mac 3.0 are having sign-in problems. Some of you may have been contacted to help us troubleshoot the issue. If you are one of those users, thanks. We really appreciate your help.
One problem we did find is the video software called CamCamX directly conflicts with our latest version of Yahoo! Messenger for the Mac. If this video mixing software is installed on your Mac, your Yahoo! Messenger will no longer work because of a software conflict.
To get Yahoo! Messenger working again, you’ll need to uninstall the CamCamX software.
We realize this particular fix will not solve everyone’s sign-in problems, so we’ll continue troubleshooting the issue and update you here on the blog when we have additional news or workarounds.
Thanks for your patience,
Sarah Bacon
Product Manager
September 3, 2009 on 11:30 am | In Mac version | 61 Comments
An updated version of Yahoo! Messenger for Mac 3.0 is now available.
This latest version includes a couple of new features and many bug fixes to help enhance overall stability and performance. Other changes were made to ensure compatibility with Apple’s latest version of OS X, Snow Leopard.
For the first time, Insider is now available in Yahoo! Messenger for Mac. The new version of Insider offers quick access to the latest news, including local news for U.S. locations. You can also check the weather, see what awaits you in your Yahoo! Mail inbox, or easily search the web, images or video.
This latest version also includes a “Report a Problem” feature to make it easier for Mac users to report technical issues they’re experiencing. To access it, click on the Help menu and select “Report a Problem to Yahoo!”.
From there you can select the feature area that relates to your issue (sign in, messaging, webcam etc.), and then describe the problem you’re having. We really appreciate it when you submit your problems this way as the diagnostic information that’s included helps us better troubleshoot the issue.
Download Yahoo! Messenger for Mac 3.0 Beta
As always, we appreciate your feedback which you can submit by going to the Help menu in the Mac version and selecting “Send Feedback”.
We hope you enjoy this latest version!
Sarah Bacon
Product Manager
May 28, 2009 on 3:44 pm | In Mac version | 61 Comments
As promised, we’ve released a new build of Yahoo! Messenger for Mac 3.0 Beta (178870). This latest build fixes the issues with auto log-in and chat room crashes that were occurring for users who had upgraded to Mac OSX 10.5.7.
Download Yahoo! Messenger for Mac Beta 3.0
Thanks for your patience while we worked out the bugs.
Sarah Bacon
Product Manager
May 22, 2009 on 3:02 pm | In Mac version, iphone | 23 Comments
For those of you having issues with the latest Mac OS X update (10.5.7) and Yahoo! Messenger for Mac, help is on the way.
We’ve identified the problems causing the chat room crash and the sign-in problem* (see potential workaround below), and will be releasing those fixes in a new build soon. So stay tuned to the blog; we’ll let you know as soon it’s available. Thanks for your patience.
On an Apple-related note, we’re smiling this week because we hit the 1 million download mark for our Yahoo! Messenger for the iPhone app. Thanks to all of our users for giving it a try and providing their feedback. We really appreciate it.
Sarah Bacon
Product Manager
* Here’s a workaround if you are having trouble signing in since you updated to 10.5.7 (and are using a “behind the firewall” connection setting): Try disabling auto-login. To do that, click on the Yahoo! Messenger menu, select “Preferences”, then click on the “General” tab. Uncheck the box that says “Automatically start Yahoo! Messenger”. Quit Yahoo! Messenger completely and relaunch it again. If this fixes the issue, please hold off on turning auto-login back on until we release the new build.
