May 22, 2009 on 3:02 pm | In Mac version, iphone | 23 Comments
For those of you having issues with the latest Mac OS X update (10.5.7) and Yahoo! Messenger for Mac, help is on the way.
We’ve identified the problems causing the chat room crash and the sign-in problem* (see potential workaround below), and will be releasing those fixes in a new build soon. So stay tuned to the blog; we’ll let you know as soon it’s available. Thanks for your patience.
On an Apple-related note, we’re smiling this week because we hit the 1 million download mark for our Yahoo! Messenger for the iPhone app. Thanks to all of our users for giving it a try and providing their feedback. We really appreciate it.
Sarah Bacon
Product Manager
* Here’s a workaround if you are having trouble signing in since you updated to 10.5.7 (and are using a “behind the firewall” connection setting): Try disabling auto-login. To do that, click on the Yahoo! Messenger menu, select “Preferences”, then click on the “General” tab. Uncheck the box that says “Automatically start Yahoo! Messenger”. Quit Yahoo! Messenger completely and relaunch it again. If this fixes the issue, please hold off on turning auto-login back on until we release the new build.
May 14, 2009 on 10:48 am | In iphone | 44 Comments
The sign-in issues that were occurring with the Yahoo! Messenger for iPhone app are now fixed. If you were unable to sign-in before, please restart the app and try to sign in again.
If you are still experiencing problems, please use the Report a Problem feature to let us know. You can find it by tapping on the Settings icon in the app, then tap on Report Problem (screenshot).
Many thanks for your patience while we sorted this out.
Sarah Bacon
Product Manager
May 6, 2009 on 1:43 pm | In iphone | 6 Comments
We’re aware that some of you are still having problems signing into the Yahoo! Messenger for iPhone application, even after updating to version 1.1 that launched last week.
If you haven’t already, please use the new “Report a Problem” feature in the app to let us know (screenshot). You can find it under the Settings icon in the app. When you submit, please include your debug logs (it is checked by default). These can very helpful when we’re troubleshooting issues from our side.
We’ll keep you updated here on the blog with any news. We know it’s frustrating so thanks for your patience.
Sarah Bacon
Product Manager
UPDATE: This issue has been resolved as of 5/14/09. More info here
May 1, 2009 on 1:21 pm | In iphone | 28 Comments
Thanks to everyone who has tried out the initial release of Yahoo! Messenger for iPhone and provided feedback here on the blog or through the App store.
In response to some of your comments, we’ve released an updated version of Yahoo! Messenger for iPhone (v1.1), which is now available for download.
This latest version includes:
- Landscape keyboard mode – yay!
- A fix for the sign-in/connection issues that some of you were having. Please download this latest version and try signing in again.
- A new “Report a Problem” feature that lets you send us feedback from the app about any issues you’re encountering. It can be found under the Settings icon. (screenshot)
You can
download the latest version through iTunes or on your iPhone, tap the App Store icon.
We hope you enjoy it!
Sarah Bacon
Product Manager
April 10, 2009 on 9:47 am | In iphone | 39 Comments
Thanks to everyone for their interest in our new Yahoo! Messenger for the iPhone app. I wanted to address some of the questions we’ve been getting from users:
When will the app be available outside the U.S.?
It already is! The U.S. (English) version is now available in all iTunes stores globally. At this time we don’t have plans to offer the app in other languages, but if you want the English version, you can download it through iTunes.
Can I IM my Windows Live Messenger friends from my iPhone?
Unfortunately you will not see your Windows Live Messenger friends in your contact list, so you’ll be unable to IM with them from the app. However, if you have their mobile phone number, you can always send them SMS messages.
Can I send SMS messages?
Yes, you can send free SMS (mobile text) messages from our iPhone app. We support the same countries and carriers for SMS as we do in our desktop program (see the list). To send an SMS message, start a conversation with a friend, then tap the IM icon to the left of the text field. This will toggle the message to SMS. Watch the SMS portion of the demo video
Keep in mind it’s free for you to send SMS messages (and to get back your friend’s replies) but your friends are still subject to any carrier fees on their end for receiving and replying to your messages.
The feature list includes contact search/filtering. Where is that in the app?
If you have a long contact list, your finger may get tired from flicking your way up and down your list to find a friend. To save time, tap the “new message” icon in the upper right corner of the contacts screen (
). Then in the “To:” field, start typing your friend’s name and you will see filtered, matching results from your contact list. Select one and start chatting.
Yahoo! now has several iPhone apps that have Yahoo! Messenger in them. What gives?
Yeah, we know this is a little confusing. Yahoo! released a new Yahoo! Mobile for iPhone app last week that includes search, news, address book, Flickr, social network updates, Yahoo! Messenger and more. However, Messenger is just one component of that app. The Yahoo! Messenger for iPhone app offers more features that are specific to instant messaging. Depending on your needs, you can decide which iPhone app works best for you.
The Yahoo! Messenger for the iPhone application is free and can be downloaded through the iTunes App Store or through the App Store on your iPhone or iPod Touch (search for Yahoo! Messenger).
Sarah Bacon
Product Manager
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