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Yahoo! Messenger 10 update: video bug fixes

September 29, 2009 on 4:13 pm | In 10 version | 77 Comments

An update of Yahoo! Messenger 10 Beta is now available (10.0.0.542). This latest version addresses a couple of video call bugs, plus some improvements in messaging about how it works. Changes in this latest version include:

- Improvements in the webcam detection logic. If you were able to use your webcam on 9.0 or other IM programs, but not on Yahoo! Messenger 10, this fix should take care of the issue.

- Explanation for grayed-out video call button. If your video call button is grayed-out when you’re IM’ing with a friend, it’s because they’re on an older version of Yahoo! Messenger. In order to receive your video call, they also need to upgrade to Yahoo! Messenger 10 Beta. To help reduce confusion about this, we added an inline message explaining this.

- Smoother handling of unanswered calls. When you make a call to a friend but they don’t answer within 20 seconds, the call is automatically terminated. Previously there was no messaging about this, so we added one to let you know that your friend did not answer your call.

- Better explanation for downgraded video calls. In the event your internet connection can no longer support the full video call (e.g. video + voice), the conversation gets downgraded to a voice-only call. When this happens, the video picture disappears. This is the correct behavior, but we added some inline messaging so you’ll know when and why it’s happening.

We hope everyone is enjoying Yahoo! Messenger 10 Beta. If you have any feedback, good or bad, please be sure to submit it through our feedback form, available under Help > Send Feedback in the product.

And if you encounter any technical issues while using Yahoo! Messenger 10, go to Help > Report a Problem to Yahoo! to provide us with information that will help us troubleshoot the issue.

Sarah Bacon
Product Manager

77 Comments »

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  1. yay my web cam works now, good job yahoo

    Comment by tony — September 29, 2009 #

  2. same ugly UI interface

    why even call this yahoo messenger beta 10?

    Comment by matt — September 29, 2009 #

  3. Excellent job yahoo! Now I can chat at the same times see my friends and talk to my friends in africa

    Comment by Morris Sohn — September 29, 2009 #

  4. [...] los cambios de esta actualización, se mejora la detección automática de webcam, por lo que si has tenido problemas para que Yahoo! [...]

    Pingback by Yahoo! Messenger 10 se actualiza, messenger es gratis — September 29, 2009 #

  5. When I “Check for updates” in Help menu I get the message: “Congratulations!
    You are currently running the latest Yahoo! Messenger version 10.0.0.525.” thought Sarah said the new version is 10.0.0.542. Do I have to get it from the website directly?
    Thanks

    Comment by Alex — September 29, 2009 #

  6. My Webcams work now with this new version. Good job Yahoo! Keep up the good working on version 10.

    Comment by Ionutz — September 30, 2009 #

  7. @ matt
    You say YM 10 has ugly user interface? so what IM out there has a good UI? google talk? skype perhaps? or maybe MSN? LOL ur so freakin pathetic! google talk the the worlds ugliest IM ever followed by skype and MSN!

    Comment by YM user — September 30, 2009 #

  8. @Administrator: Now it works(messenger.yahoo.com/winbeta) ,but when you click download it sends you to the 9 version download page.

    Comment by Ionutz — September 30, 2009 #

  9. @Alex – Yes, you’ll need to go to http://messenger.yahoo.com/download/winbeta to get the latest version.

    Sarah Bacon

    Comment by Administrator — September 30, 2009 #

  10. Hello Sarah. I’m happy to see that Yahoo! is really showing much interest in making Yahoo! Messenger better and better.

    Though if you don’t have many ideas regarding which new features you should introduce, then please contact me. I’d be very happy to help you with ideas and feedback.

    Comment by Petru — September 30, 2009 #

  11. And this Sarah when fix?? yahoo id lock… http://img81.imageshack.us/img81/7435/yahoolockid10beta.jpg

    Comment by Mircea — September 30, 2009 #

  12. hello , when i want to update my yahoo messanger and go to the yahoo messanger website, it just connect to web yahoo messanger and says get started and wanted to connect to webmessanger and whatever i look for i cant find the new version of yahoo messanger there. how can i update my pc yahoo messanger??? please help me. can u send me a direct link to get connected and update my yahoo messanger?

    and please send my answer by email. thanks

    Comment by sarah — September 30, 2009 #

  13. I downloaded and installed this on my XP machine, and just couldn’t launch it.. refused to run..

    Comment by Michael — September 30, 2009 #

  14. @Michael

    Make sure you have Visual C++ 2008 installed.

    Comment by SGFC — September 30, 2009 #

  15. hey Sarah

    I was wondering if it were possible to produce a yahoo messenger 10 for those who are using 200Kbps and dial up. Not everyone has 500kbps internet connection.

    Comment by B — September 30, 2009 #

  16. i would like to report that the latest version that i am using/trying out was 10.0.0.542 and there was something bugging me.. i cannot view any webcam by those being broadcast by users not using the same version as i am..

    hope the team would fix this..

    Comment by SeishiNui — October 1, 2009 #

  17. [...] Official Yahoo! Messenger blog says:- [...]

    Pingback by Yahoo messenger 10 Beta Updated Version, Download It Now - TechnoArea — October 1, 2009 #

  18. @SeishiNui

    Click Actions on the IM window, Scroll down to More Actions, on the sub menu click View Webcam.

    If the user is on your friends list. You can right click their ID and scroll down to More Actions, on the sub menu click View Webcam. Also if they have the Webcam showing in their status message you can click and View it from there.

    Comment by SGFC — October 1, 2009 #

  19. Sarah, I have to report some very annoying bugs I’m experiencing with this new version.

    1. When I go in the Help menu and choose Check for updates, Messenger crashes (I’m using Firefox 3.5 as my default browser).
    2. When I’m trying to send files (send, not receive) to my friends, Messenger suddenly closes with no warning.

    Waiting for rapid fixes.

    Best regards,
    Petru

    Comment by Petru — October 1, 2009 #

  20. PLEASE
    HOW CAN I GO TO http://messengeryahoo.com/download.php

    Comment by BIANCA — October 1, 2009 #

  21. Sarah, one more bug:

    Yahoo! Messenger seems to randomly close with no reason and no warning.

    Comment by Petru — October 1, 2009 #

  22. i like bugs!but not on my yahoo!i’ll wait for the stable version and than upgrade!

    Comment by ym scanner — October 1, 2009 #

  23. Again the ever increasing CPU usage. Using Firefox and Yahoo Messenger shoots up CPU Usage percent. Too much memory leak from Yahoo Messenger and is becoming heavier with every release.

    Comment by Constant — October 2, 2009 #

  24. Sarah, please responde to our reports. At least please confirm that you’ve got our reports and are working on the problems.

    Comment by Petru — October 2, 2009 #

  25. yahoo chat????? has anyone at yahoo tried to chat? try to get into cultures and communities lobby 1, try to get into cultures and communities lobby 2………. and if you do, notice the many very similar sounding chat names…….. i remember when you could go into chat and have loads of fun with your friends….. is chat done? will it ever be back?

    Comment by tesserak — October 2, 2009 #

  26. @SGFC

    i am not pertaining to “How to view a webcam” what i am saying was, nothing appears on the webcam window even if the target user’s webcam is connected and online..

    as i kept using the newest beta build, i constantly struggle on this one.. and same goes to the other party, a user not using the beta build, when i invite them to view my webcam, it just appears “the user has accepted the request…” and never progress from it.. AFAIK, the status or prompt message should be turned to: “the user has started viewing your webcam”…

    so to the YM team, please do check it.. it might be because of the video calling that made two different YM versions (specifically a ver. 10 user and a non ver. 10 user) unable to use the simple webcam feature (which functions very well on version 9 and lower)…

    Comment by SeishiNui — October 2, 2009 #

  27. another thing, points to this comment: http://www.ymessengerblog.com/blog/2009/09/29/yahoo-messenger-10-update-video-bug-fixes/comment-page-1/#comment-178179

    i also experienced and still experiencing this one both on the last ver. 9 build and current beta build..

    i can recreate the error, and since i keep the error logging service, i see it always points to:

    ModName: idmmbc.dll
    ModVer: 5.18.2.0
    Offset: 0000d81b

    and what i do to recreate it was tick the sign in invisible, then i sign in.. after a few seconds i online my status, then after a few seconds again, i sign out.. then that error appears..

    Comment by SeishiNui — October 2, 2009 #

  28. @SeishiNui

    idmmbc.dll is a idmmbc belonging to Internet Download Manager LSP dll\r from Tonec Inc.

    Also your webcam are the drivers up to date? Is your cam selected in the Yahoo! Mesenger preferences under Voice & Video Devices and also Webcam.

    Comment by SGFC — October 2, 2009 #

  29. my version is 10.0.0.525 . but when i click on check update from About Menu it shows my software is up to date. but here i found latest is 10.0.0.542 .. so whats wrong in my yahoo messenger ??? please let me know..

    Thanks
    Mehedi Hasan
    Web Developer Bangladesh

    Comment by Mehedi Hasan — October 2, 2009 #

  30. @ Mehedi Hasan – When you check for the latest updates , it gives you the latest stable version ( curen 9.0.0.2162) , if you have any of version 10 it’s above 9 and says that you have the latest. To download the latest Y! Mess 10 Beta version check this website : http://messenger.yahoo.com/download/winbeta . Cheers.

    Comment by Callhoun — October 3, 2009 #

  31. Waiting to check out the new version…… when it’ll come to people …

    Comment by Pasan Indeewara — October 3, 2009 #

  32. You should make this compatible with windows 2003

    Comment by A user — October 3, 2009 #

  33. @admin when you posted about the new beta, you remarked upon how there was very little, or indeed any, feedback on the cam features.

    Many people then proceeded to list numerous bugs from this new version and before, but you seem in this bug release only to have fixed the cam things?

    Yahoo! is about us now, so please address our bug reports :-(

    Comment by Jonathon — October 3, 2009 #

  34. The bug with file sending got so annoying to me that I think I’m going to downgrade back to 9!!! Please answer our bug reports, we won’t punish you… it’s part of the human way of being to make mistakes… just acknowledge them… that’s all we want.

    Comment by Petru — October 4, 2009 #

  35. It’s nice to see Yahoo taking somewhat of an interest in their services and products but from what I’ve seen with Yahoo Messenger 10 and the road ahead I think it’s a case of too little too late. But good luck anyways.

    Comment by KBSoftware — October 4, 2009 #

  36. Hello! I want to talk to someone who deals with messenger IDs. If you give me a mail to talk more. I have a problem with the password to id … please a lot if possible .. Thanks!

    Comment by Ionut — October 5, 2009 #

  37. @Ionut – Please contact customer care for assistance: http://help.yahoo.com/l/us/yahoo/messenger/messenger10/help10.html

    Sarah Bacon

    Comment by Administrator — October 5, 2009 #

  38. @SGFC

    so now IDM and YM conflicts each other? as far as i remember, it happened on the last build of version 9…

    also, regarding the webcam, i am completely using it flawlessly on a version 9 YM on the same PC… so it not a question of the webcam settings/performance… and for an added info, i am using an acer laptop, installed version 9, used the webcam, then installed version 10, used the webcam and there, it malfunctions.. when used together with my desktop that has the version 9, my laptop cannot view the connected webcam..

    Comment by SeishiNui — October 6, 2009 #

  39. I cannot seem to download the latest Beta 10 version, and since I have been trying all day, even going back to 9 version, I get an error message and cannot open the application: “(Application error) correct startup of the application has failed (0xc0150002). Press confirm in order to close the application”. What is wrong and how can I fix this problem?

    Comment by Marilyn Kano — October 6, 2009 #

  40. A friend of mine is using the newest 10 beta along with me (542-us) and she is still getting the messenger 9 chat windows. She can’t view any video calls since 9 doesn’t have that feature at all. when she goes into the help section, and looks up the version, it is the same as mine. I don’t know why she is still getting the 9 chat windows. she has downloaded the beta 3 times, but to no avail. She is using vista. I have suggested that she uninstall completely and reinstall to try and solve this, but it was late, so she didn’t have time to try that. I will comment back after she has tried that.

    Comment by Trebor — October 7, 2009 #

  41. YM10 on my xp computer worked for one day then it refused to start back. (reinstalled many times, even deleted every yahoo file) Same error message: “cannot open the application: “(Application error) correct startup of the application has failed (0xc015000etc). close the application”. Seemed to have corrupted my antivirus as well… I was happy for one day… Actually I was perfectly happy with YM7 without the blinking ads all over it..

    Comment by Suzie — October 8, 2009 #

  42. new error log:

    EventType : BEX
    P1 : YahooMessenger.exe
    P2 : 10.0.0.525
    P3 : 4a8b5447
    P4 : YCPFoundation.dll
    P5 : 9.0.0.55046
    P6 : 4a8b54e7
    P7 : 0007aeb9
    P8 : c0000409
    P9 : 00000000

    ycpfoundation?

    Comment by SeishiNui — October 10, 2009 #

  43. i’m having a persistent issue with the video calls in the beta. everytime i or my friend initiate one, i get a warning message that my mic and speakers cannot be detected (in spite of the fact that they work perfectly with all other applications). i then lose all audio on my computer, and the only way to get it back is to restart the computer. any ideas on how to fix this would be gratefully recieved…

    Comment by bostonrosered — October 12, 2009 #

  44. my yahoo messenger did not open i type my password and yahoo id at that time this message ” the password you entered is incorrect ” error code 81003002 will see please help me

    Comment by rahim — October 14, 2009 #

  45. @rahim – please contact customer care for assistance: http://help.yahoo.com/l/us/yahoo/messenger/messenger10/help10.html

    Sarah Bacon

    Comment by Administrator — October 14, 2009 #

  46. Great stuff! Completely impressed with video calls.

    Thank You!

    Comment by Chrys — October 15, 2009 #

  47. When you will change the window with “windows xp clock – system tray ” that appear when you minimise Yahoo Messeger with one with Windows 7 or Vista. Windows XP is already dead…you have to be up to date with your messenger to have information corectlly on latest windows…i have a laptop with Vista and on Desktop i have Windows 7…it’s very ugly to see Windows XP interface again even on Y! Messenger…Please change this in following versions…

    Comment by Ionutz — October 15, 2009 #

  48. Hi!

    Has anyone encountered the problem of A/V synchronization? There are times when the video chat goes almost perfectly (the audio is always delayed somehow), but in some cases it is very annoying. Oh, and another thing. I say a complete phrase and the other party receives it a few seconds(!!!) later. And it isn’t the internet speed, we both have high speed broadband connection, and I have tested it several times with no other active download/upload.

    Regards

    Comment by Steve — October 17, 2009 #

  49. Can Canadians download the beta no problems as well?

    Comment by Sue — October 17, 2009 #

  50. Yahoo Bugs
    - Yahoo Beta 10 works fine with my webcam, & also works with a friend who has the latest Beta 10 overseas. Regular webcam window works, but not Video call? I do have another friend overseas that it works fine with!
    - I loved the Yahoo Vista, & it worked dreaminly under XP. I was so in love with it, except I could not find where to get the audio/webcam version of it? Please, please, please, please, Vista XP was totally perfect if you have webcam & audio. I wish you still had it, or at least de-uglify the current offerings! 10 for Vista was so cool with tabbed IM, sleeks skins, color selector.

    I love, love, loved the Vista version. Bring it back, please?

    I just want webcam, audio, chatroom, & email checking on it to make it perfect!

    Thank you, thank you, thank you!

    Comment by Dave — October 18, 2009 #

  51. When is the final version of Yahoo Messenger 10 going to be released?

    Comment by Bogdan — October 18, 2009 #

  52. The *STILL* persistent unfixed bug with all currently available versions of YIM is that there is no direct link on the download page for the full stand-alone installer for Yahoo Instant Messenger.
    The only installer that Yahoo is currently permitting to be made available for download is the web installer which is merely an installer stub that downloads a destroy-on-execute temporary copy of the actual installer.

    Comment by Jeni C — October 18, 2009 #

  53. @Sue – Yes, you can download Yahoo! Messenger 10 Beta in Canada. Note that our CA site does not yet offer version 10, so you’ll need to get it from the US site: http://messenger.yahoo.com/download/winbeta

    Sarah Bacon

    Comment by Administrator — October 19, 2009 #

  54. I get Application Not found Errors for all links, like ‘view profile’, ‘view picture’, view blogs links. Is it just me, or because its beta. I have both firefox and iexplore and the browser plus thing, but nothing will launch. I’m in XP Pro. Any ideas? Have I missed something?

    Comment by shion — November 1, 2009 #

  55. Don’t worry fixed it, just re-set my default browser

    Comment by shion — November 1, 2009 #

  56. I am on Windows 7 – the person I am on webcam with is on Vista. When we start a Video Call, my pic comes in ok, but then zooms in to where only part of my face shows. Probably to about 50%. and there is no way to zoom it back out.

    Can you help.

    Comment by Linda Gallagher — November 10, 2009 #

  57. I personally love, Yahoo, more than any other Instant messenger, their Emoticonds,Audubles, The Buzz, Hidden emoticons and the sleek style of it. the bad thing is that my webcam is built in, so its not the greatest neither the clearest. I am sure if I get a new one and a better one, this will be It.

    Comment by Trance — November 10, 2009 #

  58. if I’m to call at friend…bug…yahoo messenger 10 crash…hmmm.

    Comment by mihai — November 17, 2009 #

  59. how do we unzoom our own video????

    Comment by Bill — November 28, 2009 #

  60. I have downloaded the latest YM 10.0.0.1102, and my friend also uses the same version. He was able to use the video call feature with his other contacts, but it is grayed out in mine, so I couldn’t make any video calls. Please help me solve this issue. Thanks!

    Comment by vien — December 9, 2009 #

  61. @SeishiNui

    i use YM 9 and IDM too, and experienced the same problem when i sign out YM while IDM is still running..

    simply uncheck the “use advanced browser integration” on the IDM option.. i still check the “mozilla firefox” on the “integrate IDM into browsers:” option, though..
    and now the problem is gone..

    Comment by -aww- — January 18, 2010 #

  62. everytime i signed in this time it always crashes!!! im using ym10. what the hell is going on?

    Comment by Kirstie — January 19, 2010 #

  63. When I try to connect with my wifes messenger via video it comes up with the following:

    The video call has been converted to a voice call because LeckLeck Boxshall’s configuration doesn’t support video calls.

    She is using version 7. Does this mean that version 7 cannot converse with version 10?

    She does not want to uprade as her family scattered all over the place have varying degreees of connectivity. And version 7 is the one they all seem to have working on all their PC’s

    Comment by Robert — January 20, 2010 #

  64. @Robert – Yahoo! Messenger 7 and 10 are not able to video call together. Both users need to be on Messenger 10 to use the new video call feature. She will need to upgrade to 10, or stay on 7 and only be able to use voice calling.

    Sarah Bacon

    Comment by Administrator — January 21, 2010 #

  65. Well Im having a problem with YM10, it always crashes with no warning and closes whenever I send a file to friend. Does anyone know here how to fix this?

    Comment by Albert — January 30, 2010 #

  66. I have recently installed Yahoo Messenger 10 and upgraded to latest. I am unable to use voice and video features in it.

    When i go to messenger drop down menu the Calling and Audio menu is missing under
    ( > ) Messenger > Preferences > Calling and Audio

    Pl. help to resolve the same..

    Comment by Dev — January 31, 2010 #

  67. uuugh I can’t use my web cam at all. the symbol is grayed out even tho my friend updated to the latest version. then we got it to wrk only for it to be down graded. If I wanted it to b voice only I’d call. I want him to see me and now I cant.. is there anyway to stop it from down grading? this is NOT cool!
    .. pls will u offer a suggestion.. I’m just sad cause.. .. its the only way he gets to see me for months at a time.
    pls help? maybe I can dl the other version..

    Comment by Destiny — February 16, 2010 #

  68. why is it that when ever i close yahoo and exit i get a blue screen and i have to reset my passwords. only yahoo does this and its really getting on my pip

    Comment by Arnold — February 24, 2010 #

  69. I have acer laptop with builtin camera. I have attached a microsoft webcam to this laptop which shows up in control panel “Scanners and cameras ” as usb device #3. This however does not show up in Yahoo messenger web cam option ( Camera Source ). It shows two video devises usb video device followed by an identical usb video device. ( not followed by #3 ). Chosing either of these two sources loads the laptop’s builtin camera and not the attched external camera. Could some one post or email an answer?
    I want to be able to use the external attached and not the builtin camera. If I disable the the internal camera by device manager will it work?

    Comment by Mohan Phatak — March 12, 2010 #

  70. [...] “An update of Yahoo! Messenger 10 Beta is now available (10.0.0.542). This latest version addresses a couple of video call bugs, plus some improvements in messaging about how it works. We hope everyone is enjoying Yahoo! Messenger 10 Beta. If you have any feedback, good or bad, please be sure to submit it through our feedback form, available under Help > Send Feedback in the product. And if you encounter any technical issues while using Yahoo! Messenger 10, go to Help > Report a Problem to Yahoo! to provide us with information that will help us troubleshoot the issue,” commented Senior Product Manager with Yahoo! Messenger, Sarah Bacon. [...]

    Pingback by yahoo! messenger 10 beta updates for windows and Mac 3.0 beta | FORUMSPK BLOG — May 1, 2010 #

  71. i am lave

    Comment by ayman — May 11, 2010 #

  72. i lava you

    Comment by ayman — May 11, 2010 #

  73. im using YM beta..i can use my videocall (sound,mic and cam), however, when i am using only webcam, screen is black..even when broadcasting.

    Comment by ycyl — May 13, 2010 #

  74. I can no longer use yahoo video call or voice call. I cannot click either button, I have the latest version of yahoo messenger but it still won’t let me use wither one.

    Comment by Reggie — July 7, 2010 #

  75. updateing my yahoo.

    Comment by Arslan — July 23, 2010 #

  76. Version 10 keeps crashing. I do not like it at all. I uninstalled it. Now I can not reinstall it. I would like Version 9.0 so that I can chat with my friends who have not upgraded.

    Comment by Sea — July 28, 2010 #

  77. Please can somebody mail me how to solve the bug issue on my mahee.s@hotmail.com Id.
    On Wednesday I had a Video chat with one of my friend. Suddenly on this chat some link appeared. It said I saw your photo on some link called myspace or facebook. When I clicked and downloaded it. It prompted to Run. Then suddenly it went to myspace homepage. Whenever i am on chat with somebody, automatically a message is typed on the other person’s chat window to check the link.
    I tried reinstallling the latest Yahoomessenger 10 still the problem persist. One of my friend tried his yahoo messenger on another laptop..still the problem persist..Can somebody please help us out with this shit virus..

    Comment by Mahendra — July 31, 2010 #

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