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Yahoo! Messenger 10 update: video bug fixes

September 29, 2009 on 4:13 pm | In 10 version | 217 Comments

An update of Yahoo! Messenger 10 Beta is now available (10.0.0.542). This latest version addresses a couple of video call bugs, plus some improvements in messaging about how it works. Changes in this latest version include:

- Improvements in the webcam detection logic. If you were able to use your webcam on 9.0 or other IM programs, but not on Yahoo! Messenger 10, this fix should take care of the issue.

- Explanation for grayed-out video call button. If your video call button is grayed-out when you’re IM’ing with a friend, it’s because they’re on an older version of Yahoo! Messenger. In order to receive your video call, they also need to upgrade to Yahoo! Messenger 10 Beta. To help reduce confusion about this, we added an inline message explaining this.

- Smoother handling of unanswered calls. When you make a call to a friend but they don’t answer within 20 seconds, the call is automatically terminated. Previously there was no messaging about this, so we added one to let you know that your friend did not answer your call.

- Better explanation for downgraded video calls. In the event your internet connection can no longer support the full video call (e.g. video + voice), the conversation gets downgraded to a voice-only call. When this happens, the video picture disappears. This is the correct behavior, but we added some inline messaging so you’ll know when and why it’s happening.

We hope everyone is enjoying Yahoo! Messenger 10 Beta. If you have any feedback, good or bad, please be sure to submit it through our feedback form, available under Help > Send Feedback in the product.

And if you encounter any technical issues while using Yahoo! Messenger 10, go to Help > Report a Problem to Yahoo! to provide us with information that will help us troubleshoot the issue.

Sarah Bacon
Product Manager

Updated Mac version helps with sign-in issues

September 28, 2009 on 3:52 pm | In Mac version | 52 Comments

An updated version of Yahoo! Messenger for Mac 3.0 is now available.

This latest version includes a fix for a sign-in issue that some users have been experiencing. When we tested this latest version with some of those users, they found that it did correct their problem.

Download Yahoo! Messenger for Mac 3.0

Sarah Bacon
Product Manager

Final reminder: Versions 6 – 7.5 end September 30

September 28, 2009 on 10:58 am | In 10 version, 9.0 version, News | 43 Comments

As mentioned in several previous posts, we will be retiring Yahoo! Messenger versions 6.0 through 7.5 this Wednesday, September 30.

This means that if you are currently using a version of Yahoo! Messenger that is below 8.0, you will no longer be able to sign in and use it after September 30.

If you are using a version that is set to retire, you have several options for continuing to use Yahoo! Messenger. Please read this article for more information.

Sarah Bacon
Product Manager

Yahoo! Messenger – it starts with Y!ou

September 23, 2009 on 2:49 pm | In News | 26 Comments

This week, Yahoo! announced plans to launch its largest global integrated marketing campaign ever. The core of the campaign is you, the user, celebrating all of your individual wants, needs, interests, and passions. And the many ways you put Yahoo! to work, for you.

Before the official launch next week, we’re releasing bits and pieces of the campaign. The video below was shown to employees on Monday and posted today on our corporate blog. It’s a nice look at some of our users and the many ways they use Yahoo! products.

You’ll see Yahoo! Messenger in a couple of instances. Bodhi is a California grad student from India who uses Yahoo! Messenger video chat to connect with her parents in India every night. Let’s hope she and her parents have upgraded to Yahoo! Messenger 10 with much improved video calling!

And Ted and Vicky used Yahoo! Messenger to court each other – much of it long distance. Enjoy,

Sarah Bacon
Product Manager


Yahoo! Messenger for iPhone 1.2.3 now available

September 21, 2009 on 9:25 am | In iphone | 92 Comments

This weekend, we released an update for the Yahoo! Messenger for iPhone app. This latest version fixes the issue that some users were having with the contact list disappearing upon sign in. Thank you for your patience while we worked on the issue.

To download the latest version of Yahoo! Messenger for iPhone (v1.2.3) that includes this update, go to the iTunes App Store or tap the App Store icon on your iPhone and search for Yahoo! Messenger. If you already have Yahoo! Messenger installed, you may also have an update alert for the app.

Sarah Bacon
Product Manager

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