Chat is a function of Messenger, so this is the appropriate place to express one’s opinion about it. No, it isn’t life support but neither are all the apps and frivolous bells and whistles Next Great Thing that Yahoo keeps coming up with while ignoring on-going and persistent problems.

One thing is certain: we’ll never see a poll asking what we think of Chat. They know it’s c r a p. They just don’t care.

you may be 100% right. But “stfu” is 101% right.

Of course Yahoo! knows about usage trends, probably in incredible detail, but perhaps this was to provoke some self reflection.

I’m surprised by how many people use IM more during the weekend.

Some of the people who use Yahoo chat that castigate Sarah on a regular basis have no idea how foolish they look. Firstly, it’s a free service, you’re in no position to make demands. Secondly, it’s just chat — not life support. It’s ridiculous reading about people who are constantly whining about the quality of chat as though it were the lifeline to their only social exposure.

It’s a shame, because this and your post are bound to be censored, as with all my other constructive comments.

I hope that some day, this contempt for users ends and Yahoo! start to listen. Only today, it’s reported they trail behind many other leaders in customer service – it’s simple, Yahoo! don’t listen, and have third rate customer services who send random answers and close tickets.

What I don’t understand is why a poll like this is necessary. Shouldn’t Yahoo have empirical statistics that tell them what days people IM more? I’d actually be much more interested in that than what people SAY they do.

In fact, I’d like to see unique IM users by day, as well as # of IMs by day. Even better, break it down by time of day, or region, or age group. That would be more useful.