Help with sign-on issues in Yahoo! Messenger 9.0
August 18, 2009 on 4:23 pm | In 9.0 version | 42 Comments
As more of you are upgrading to Yahoo! Messenger 9.0, I see periodic comments on the blog about sign-in issues.
I’ve listed some recommend steps for troubleshooting sign-in issues on Yahoo! Messenger 9.0. If you are having problems, please read through them and follow the instructions to try and resolve your sign-in issues.
1) Be sure you have the latest version of 9.0 (ver. 9.0.0.2162). If you’re not sure what version you have, go to the Help menu in Messenger and select “About Yahoo! Messenger”. Note the version number, and if it’s earlier than the version number above, download and install the latest at http://messenger.yahoo.com/download/win.
2) IMPORTANT: Visit the sign-in troubleshooting help page and read each section. Follow directions where needed.
3) If you do continue to have trouble signing in after trying the steps above, contact customer care and provide them with answers to the following questions:
a. Indicate what steps you have taken so far when troubleshooting the issue. What settings you’ve changed etc. This will help prevent customer care from asking you to try things that you may have already.
b. What error message are you receiving, if any? Please provide the error message text, as well as any error codes.
c. Using Internet Explorer on your computer, can you successfully sign in to any or all of the following websites? [Note: be sure you use IE, not Firefox]
https://login.yahoo.com/ (Yes/No)
http://mail.yahoo.com/ (Yes/No)
http://webmessenger.yahoo.com/ (Yes/No)
d. On your computer, are you able to sign in to Yahoo! Messenger 9.0 with any other Yahoo! ID? (Yes/No)
e. On a different computer, are you able to sign in to Yahoo! Messenger 9.0 with your Yahoo! ID? (Yes/No)
Sarah Bacon
Product Manager
i havent been able to sign in through yahoo mail client
Comment by 8675309 — August 18, 2009 #
Thanks for your quick response. Looks like a lot of people have problems with their accounts these days and they really needed a guide like this to know exactly what they have to do in order to gain access to their accounts.
Comment by Andrei Dutu — August 18, 2009 #
Maybe a login troubleshooter/connectivity tests like in Windows Live Messenger could be useful when issues as such occur? Could check for open ports, default gateway, HOSTS file, DNS, proxy settings, etc. My guess is *some* of the login issues has something to do with a firewall and/or router blocking the connection/ports.
Also a server status function would be very useful when/if the servers are currently down or up.
Comment by Yahooer — August 19, 2009 #
Hi Sarah,
Thanks for your post .. regarding the trouble shooting of yahoo messenger …
but i am facing some different kind of issue while login my yahoo id in messenger ” Your account has been locked”
i was searching on internet and came across below interesting post http://yahoo-exploit.blogspot.com/2009/02/unlock-your-yahoo-id-through-yahoo.html
So is this your security measure to secure yahoo id or is it yours week point which is not yet fixed?
Comment by Gaurav Vashisht — August 19, 2009 #
Ok thats good for sign in problem but lately messenger won’t even SHOW UP when i click on it. What’s the deal?
Comment by Brian Smith — August 20, 2009 #
Brian,
If that happens, then you need to press Ctrl+Alt+Delete to bring up windows Task manager, go to ‘Processes’ tab, find Yahoo messenger process, click on it and press ‘End Process’.
After that you should be able to run yahoo messenger again normally.
If you cannot follow what I wrote, simplest alternative is to logout of windows and login again. It is quicker than restarting computer
Comment by Saurabh — August 20, 2009 #
my yahoo id don`t work
when i write the password , the answer is the password is incorect
when i try to recover my password , he give me this error
“Sorry, your password can’t be reset online (9024)”
Comment by Claudiu — August 20, 2009 #
Claudiu> That means your account has probably been deactivated.
Comment by Michael — August 21, 2009 #
Hi.
Since monday i can’t login to yahoo messenger, it sais my password is wrong. When i try to get a new one i get the Sorry your pasword cannot be reseted online. I got this after some Photo Sharing. About 25 people i met on forums these days, had the same problem but Yahoo Customer Care answered their mails and now their account works. I wrote two mails already, and i wonder, why my account does not work yet. What am i doing wrong i wonder?
Comment by Paul — August 21, 2009 #
@Paul – Please contact customer care about your issue: http://help.yahoo.com/l/us/yahoo/messenger/messenger9/forms_index.html
Sarah Bacon
Comment by Administrator — August 21, 2009 #
Dear Sarah,
I can’t contact them cause it wants me to log in after i go to the link you gave me… and i can’t sign in
What to do?
Comment by Paul — August 21, 2009 #
Sarah, shame on yahoo…….Its funny how yahoo can go into my internet explorer and alter settings to make it ok for yahoo to have full access to my computer, and not only do they alter that but they alter my security too. I can change the settings after getting out of messenger but once I go back the settings are changed back to full access for yahoo, come off it i am sick and tired of yahoo stalking me and millions of people on the net…you don’t need in our computers thats private, sure you say you have programs to stop that, but all those millions of users that are unaware of what your doing is remarkable, shame on you yahoo for stalking us…
Comment by Thomas — August 21, 2009 #
After reading the above post, I went into IE and changed everything that I could in the Security section to “Prompt”. I could get into yahoo mail, my yahoo, etc after that but had to continually say it’s ok to run scripts. I still can not, however, log into messenger.
Comment by Elaine — August 21, 2009 #
Yes you can contact Customer Care and you will get back the Generic Response Page for Yahoo Help. It’s useless to contact them as they have computer generated responses for everything you send to them. Sarah Bacon is a Fake Name used by employees to post on here to cover up Yahoo’s mistakes, goof ups, and lack of basic help when they screw up or don’t know how to fix what they messed up. Best thing to do is go to the Yahoo Chat Help chat room as ask for help there or do a generic search for help from other users. Stay away from contacting Yahoo Help as its a waste of your time.
Comment by texas1958 — August 21, 2009 #
I cannot log in to yahoo messenger it keeps asking me to down load it and when i do says already exesi.t what do i do? i use this on a daily bases i need it fixed please help
Comment by SYLVIA — August 23, 2009 #
Just signed up with yahoo. Trying to use the webcam. The instructions say, “When you set your status to “View My Webcam”, that means you are inviting friends to tune in to your broadcast.” I’m not able to find that. Can anyone help?
Comment by jh — August 23, 2009 #
i have used my messenger on a daily basis now i cannot sign in…help please
Comment by dennis — August 26, 2009 #
Hi! there is no radio as additional plug-ins in my YM, how can i add radio to my plug-ins? thanks
Comment by Anew — August 26, 2009 #
its appreciated if you send your reply to may email address. Thanks again.
Comment by Anew — August 26, 2009 #
I don’t have a problem signing into yahoo messenger, but I’m having another problem. When I open a chat window I cannot see anything that I type or that the other person types. I have uninstalled and re-installed messenger several times and am still having the same problem. How can I fix this?
Comment by Regina — August 27, 2009 #
thanks for article. really helpfull…
Comment by Lida — September 3, 2009 #
hey,i’m having sign-in problems with messenger 10 BETA..i even altered my firewall settings,nothing seems to work
Comment by Varun Shetty — September 16, 2009 #
I can not login into messenger or mail …for 4 days now ..have done evertything ….contacted support …but can’t get ananswer as I can not log into my mail …I have uninstalled ..reboooted reinstalled …ran a scan ,,,,tried to resetpass …..it all ends up in after clicking login it goes to “ie cannot display this web page ..
I have firefox …same thing cannot log into yahoo mail or messenger ….I know nothing about computers so all the complicated solutions are literaly greek for me !!
Comment by vaiaru2 — September 21, 2009 #
i cant log in my messenger or email , message said that im using wrong password and im not change my password from long time , then what happen , i lost all my friends and my saved emails.
Comment by mohamed — September 29, 2009 #
I need serious help i love yahoo messenger but i had issue with my isp and had to get a new i.d. and now when i try to log on to my messenger i get this thingy saying i am having a connection issue… i followed all the steps …contacted customer service…and to no avail i am still unable to use it ….i have uninstalled it and reinstalled it every way known to man….i think i may have to go to something new (skype) or sumthing……someone please help
Comment by susan — October 6, 2009 #
Hi, I can’t sign in to yahoo messenger using windows 7 but I can log in using windows XP. Before, i can sign in to yahoo messenger but using windows 7 but yesterday when I tried signing in. It won’t allow me to. Please help me.
Comment by Anne — October 14, 2009 #
What a joke, you guys are disabling frickin spoofed accounts now!
you do know what spoofed is right?
no emails ever came from the account, its just some jerk making it appear like they are.
Comment by Diceman — October 25, 2009 #
the trick to successfully log-in to y messenger after entering correct password,having a reliable internet connection and uncompromised account?try logging out of ymail after disabling chat function;and from a reliable suggestion(tested it actually,works for many similar log in probs) is to right click yahoo icon/s at task bar then exit.or follow sarah’s instructions on task manager.incomplete log outs,left out,not exited “extra” ymessenger chat windows,seem to prevent “new” logins.this is just a simple workaround,but it works!
Comment by james — November 12, 2009 #
try exiting ym (like closing it completely) then open it again. it solved my problem.
Comment by akira — February 1, 2010 #
i have a prob with y .messenger (i can’t login in webmessenger)
the normal application y messenger i login (
managed to connect the second attempt )
in webmessenger it give me something like this
http://webmessenger.yahoo.com/close.php?r=229262995
my mail i access with no prob
what shall i do ?
Comment by sabi — March 3, 2010 #
I can help me>> my problem code: 81003002 is for 3 months now I have this problem help………………………help
Comment by ebi — March 17, 2010 #
my problem is that since two days i can not sign in messenger or e-mail from browser just i get nothing only same window get back no incorrect password or like that but in messenger i get like we had trouble signing you in please try again or re enter id and password i have contacted already the custmer service.
Comment by Ahmed Mekhimar — May 4, 2010 #
I get the same thing , The yahoo loops back to the log in page, Cant log in from messenger, cant log in from yahoo mail . nothing . its just like dead. any luck Ahmed ?
Comment by yahoo user — May 10, 2010 #
Ok i really have problem logging in since this afternoon..i try to uninstall it then install it again…restart my laptop..is yahoo down or something?
Comment by hanna — November 16, 2010 #
the prob im facing with my yahoo mssnger is that i cant type my ID in it..like it is disabled..i can type passwrd bt cant type ID…i did a complete uninstall even removed it frm registry but still no luck ..a little help will be highly appreciated…thanx
Comment by FAWAD — December 4, 2010 #
try the steps from this link
http://icantsignintoyahoomessenger.blogspot.com/2011/05/i-cant-sign-in-to-yahoo-messenger.html#links
This will help!
Comment by menandro — May 23, 2011 #
When I up graded to IE9 my chat message archive was erased? Any way to get it back?
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