Comments on: iPhone app sign-in issues resolved

By: Administrator

Administrator — Mon, 09 Nov 2009 17:33:34 +0000

@Greeniemax – Please contact customer care: http://help.yahoo.com/l/us/yahoo/messenger/messenger10/forms_index.html

Sarah Bacon

By: Greeniemax

Greeniemax — Sat, 07 Nov 2009 07:46:22 +0000

I have problem connecting with my username when my wife connects with her username and password it connects fine. I get error message saying incorrect username or password but I can login to web with same username and password.

I noticed that when I connect to yahoo using safari after this allows me to connect to my yahoo messenger but otherwise it wouldn’t and it’s like an expiration time. It will stop working every few hours then I have go to login.yahoo.com, enter my password again and then it works again for sometime.

I’m sure it has something to do with my account and not with app, because it does same thing even with normal desktop yahoo messenger.

If this is not where I’m suppose to get support for it can you please point me right direction?

Thanks

By: rianna

rianna — Mon, 02 Nov 2009 16:25:57 +0000

sign-in problem with ipod touch: failed due an known reason.
other accounts can sign in though. please help

By: Jo cooper

Jo cooper — Sun, 04 Oct 2009 13:28:04 +0000

I’m trying to upload or change my plain grey aviator on my messenger app for the I phone I don’t want to do it on pc I’d like to do it straight from my I phone all I’ve got is a grey smiley avator any answers would helpful thanks

By: Vlad M

Vlad M — Sat, 19 Sep 2009 10:51:42 +0000

I got the update for YMessenger on iPhone, release 1.2.3
The contacts are still hidden, so can you give me an advice about this problem?
Thank you!

By: raive

raive — Sun, 13 Sep 2009 05:01:25 +0000

i still cant connect.. it say connecting and it never does.. is there any1 have a solution?

By: Roy

Roy — Sat, 05 Sep 2009 00:39:51 +0000

I have a problem with logging in… When I do log in that is it connects and then a message pops up on my screen “sign in problems… Failed due to a known reason” please help me cause I use yahoo messenger alot tx

By: Administrator

Administrator — Fri, 04 Sep 2009 16:37:00 +0000

@Vlad M – “when i push the “Home” button i get out of messenger but for my contacts i’m still logged in” That is not a bug, it’s the way the program is designed. We keep you signed in for up to 2 weeks (or unless you sign in from another device like your PC). We then use the iPhone’s push notifications platform to alert you to new IMs even when you’re not in the app.

If you want to sign out of the app, you have to go to Settings and click the Sign Out button in the Yahoo! Messenger for iPhone app.

Sarah Bacon

By: Vlad M

Vlad M — Fri, 04 Sep 2009 14:39:39 +0000

Thank you for the info. Unfortunately it is not working on my phone. I’ll wait for the update. And another problem i think i found is that when i push the “Home” button i get out of messenger bur for my contacts i’m still logged in. Is it a bug or i have to sign out everytime?

Thank you again.

By: Administrator

Administrator — Thu, 03 Sep 2009 20:59:42 +0000

@Vlad M – There’s a bug in the latest version with the contact list temporarily disappearing for some users. Don’t worry, your contacts are all there, no need to re-add them. We’re working on a fix.

In the meantime, one trick that was left here on the blog – After you sign in, go to Settings and toggle your offline contacts to display “ON”. Then go back to the contact list. It usually brings up the list.

Sarah Bacon