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FYI: Yahoo! Messenger 9.0 and SpeedBit software conflict

February 4, 2009 on 12:01 pm | In 9.0 version | 29 Comments

Thanks to a blog reader, Albert, we recently discovered a software conflict between Yahoo! Messenger 9.0 and SpeedBit Video Accelerator*. If you have encountered problems installing Yahoo! Messenger 9.0 or found that it stopped working altogether, this could be the cause of your problem.

Here are some quick steps to determine if you have the software conflict and how to fix it:

1) First, check to see if you have Speedbit Video Accelerator installed. To do that, go to your Control Panel and double click on Add/Remove programs (in Windows Vista, look for the “Programs and Features” icon).

2) Look for Speedbit Video Accelerator in the list of programs (screenshot below). If you do have it, remove / uninstall it. Note that after uninstalling it, you may be asked to restart your computer.

3) Go to http://messenger.yahoo.com/download/win and try installing Yahoo! Messenger 9.0 again.

At this time, we have not solved the conflict so the only way to get Yahoo! Messenger 9.0 installed is to remove Speedbit Video Accelerator from your PC. We do not recommend re-installing Speedbit after installing 9.0 as it also prevents 9.0 from running.

While we realize there are users having issues with 9.0 that are not related to the SpeedBit software, we did want to alert you to this conflict in case it applies to you. We appreciate your patience while we investigate other causes to the installation and sign-in issues with 9.0.

Sarah Bacon
Product Manager

* SpeedBit Video Accelerator is a free web browser add-on that advertises faster and smoother video streaming from YouTube.

29 Comments

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  1. What a stupid solution! So basically you’re saying it’s their fault your program crashes.

    Comment by mrm — February 4, 2009 #

  2. I had become suspicious & alerted when I had installed the most recent version of SpeedBit Video Accelerator @ 01/01/09..

    After the installation, it knocked out my Yahoo! Messenger 9.0 offline.

    Thank you!

    Comment by elBorincanoDeNYC — February 4, 2009 #

  3. Thank you blogger…

    After uninstalling SpeedBit Video Accelerator, both my Yahoo! Messenger 9.0 & Yahoo! WebMessenger had come back to life.

    I have notified SpeedBit.com about this issue which had occurred on my PC.

    Thank you!

    Comment by elBorincanoDeNYC — February 4, 2009 #

  4. Can not down load messenger it stops at 99%

    Comment by Gerry — February 4, 2009 #

  5. Have exactly the same problem. Will keep Video Accelerator as I use it more than Yahoo but I would still like to get Yahoo Messenger back one day. I like the eBay access part.

    Comment by Chris Timms — February 4, 2009 #

  6. I cant get my yahoo to even start. it pops up but I cant see the smiley face when I sign in i dont see anything, no contacts or anything just a blank screen. I try to go to chat room or something just to see if I can get im and it just says yahoo IM has stopped working and then shuts down. This is pissing me off. I cant uninstall it cause then it wont download to my computer again! What the hell?!?!

    Comment by Karolyn Page — February 4, 2009 #

  7. This has not helped me.
    Y! keeps disconnecting every few minutes, dropped IMs and all. Using Trillian and Y!M 9. I’ve stopped using YM.

    Comment by Nabeel — February 4, 2009 #

  8. I don’t have the SpeedBit Video Accelerator but still unable to install Yahoo! Messenger 9.0. I can download but the installation failed.

    Comment by dira — February 4, 2009 #

  9. i have problems when i try to instal yahoo mesengar 9.0
    and i cant find the yahoo mesengar old veision 8.0

    Comment by hania — February 5, 2009 #

  10. I am a huge fan of Speedbit and use it heaps, so will probably stop using Messenger until they can both run together

    Comment by Dino — February 5, 2009 #

  11. This does not work!! I can’t even uninstall Yahoo messenger. I am very disappointed.

    Comment by Tiffany — February 6, 2009 #

  12. it’s working!

    Comment by heloo boys — February 6, 2009 #

  13. I haven’t been able to see the ims sent to me or even the one’s i write

    Comment by Gail — February 7, 2009 #

  14. WAAWW !!!
    thank you very much,, i can install my yahoo messenger after uninstall my speed bit..hhhaha

    Comment by dika — February 7, 2009 #

  15. It will go though the first 100% then it saids based in part on the work of the Independent JPEG Group. then it saids “C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe” This saids this application has filed to start because the application configuration is incorrect. Reinstalling the application may fix this problem.

    Comment by elizabeth — February 7, 2009 #

  16. I don’t have speedbit. When I try installing Yahoo Messenger the program freezes after installed at the “Updating System Configuration Please Wait” Nothing happens after this. Yahoo messenger does not work. I cannot install or uninstall it. It freezes up each time.

    Comment by Jesse — February 7, 2009 #

  17. I dont have speedbit video accelerator, so what will I do now?
    what I cant understand is how come I CANNOT uninstall this 9.0 version? I just want to remove it on my computer and install the older version….Can people from yahoo or whatever please explain what to do or theres no solution yet???Im so pissed off already, been so many days trying to fix this thing and nothing is happening!!! THANK YOU.

    Comment by hazel ocampo — February 10, 2009 #

  18. Installation never completes. Tried plenty of times – just pissed off!

    How can you release your product even without testing!

    Comment by Ankur — February 10, 2009 #

  19. MY IMS HAS BEEN MISSING 4 A LONG TIME. WHY IS ITTAKING SO LONG TO FIX THE ISSUE . THIS IS FRUSTRATING. FIX IT ASAP BEFORE U LOSE LOTS OF CONSUMERS

    Comment by WHOOPIE55 — February 10, 2009 #

  20. I don’t have the speedbite video accelerator and I still can’t download Yahoo Messenger. I starts to dowload and as soon as it gets to about 23% it jumps to 100% and freezes. I very disappointed. I miss Yahoo!

    Comment by Bill — February 12, 2009 #

  21. I don’t have that speed thing and I still can’t install it, I am very dissappointed, why make this program and inconvience everyone if you haven’t worked out all the bugs!! Please fix as soon as possible can we all atleast get the old version back til you get it together?

    Comment by Shamona — February 12, 2009 #

  22. hello i share a comp with my boss he has his side i have mine but i cant get messenger on my side it stopped then it said i had to install your 9.o but my boss says he has a 9.o on. but your sistem says its not YOUR 9.O==my boss says its your sistem not hes //can you help?.chuck

    Comment by chuck — February 13, 2009 #

  23. I can’t install YM. at some stage it says “incorrect command line parameter. windows installer V 2.00.2600.0 ……..”. so how do I over come this. and I don’t have that speedbit software installation in PC.

    Comment by Nuwan — February 14, 2009 #

  24. I can’t get signed on no matter what I try,if this is an improvement in system ya’ll better go back to the drawing board.

    Comment by Rae — February 20, 2009 #

  25. tried in vain to install messenger onto my brother’s advent netbook; what a frustrating and waste of my time…………….wish i never bothered!!

    Comment by carolene — February 21, 2009 #

  26. I’ve downloaded about 3 times now and will get an error popup in the middle of my download. Sometimes it goes all the way to 100 percent complete but never does anything after that. I dont have speed bit either so i dont know what the problem is??? help.

    Comment by erin — February 22, 2009 #

  27. I had to reformat my hard disk and so load all software again. I had used yahoo messenger before and liked it. i loaded and it was working, i loaded other software including SpeedBit Video Accelerator, It was not worked after. I did not realise there was a conflict. I have used MSN Messenger with out any problems for video and chatting. It is bulletproof it seems. Why use two systems, when there are so mnay problems?

    Comment by Duncan — February 23, 2009 #

  28. Thanks YM team. Yahoo! Messenger 9.0 and SpeedBit software conflict is over. Now I can use my YM and Video accelerator from speedbit is work normaly. I now using YM 9.0 version 2133 from U, YM team. Thanks a lot for your all quick respone and Fix my proplem..I hope YM can be best IM forever

    Comment by Fhandy — February 23, 2009 #

  29. I’ve been having problems for a good week now. No speedbit installed. Reinstalled YIM9 and it worked once and stopped.

    Rebooted PC – nothing.

    Always seemed a little unstable – plugin shy.

    I’ve no choice but to try and find alternatives. I need chat.

    Comment by James — February 24, 2009 #

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