Vista users: Help us with 9.0 testing
November 3, 2008 on 1:13 pm | In 9.0 version | 69 Comments
We know that some of our Windows Vista users are encountering crashes when they try to start Yahoo! Messenger 9.0. We’re working hard to fix the issue and want to ask for your help.
If you are experiencing crashes when you start up Yahoo! Messenger 9.0 and would be willing to try out a new update we’re testing, please email us at vistatesting@yahoo.com.
We would especially like to hear from users that are willing to spend some time with us on the phone to troubleshoot the issues they’re having. If you are willing to participate, please include your phone number and the best time to reach you in the email.
We know this is a frustrating issue and we’re working hard to get it resolved. If you are experiencing this issue and can help us with debugging it, please email us at vistatesting@yahoo.com.
Thanks for your patience,
Sarah Bacon
Product Manager
[...] problemele intalnite in timp ce foloseati Yahoo Messenger sub Vista la: vistatesting@yahoo.com Pe blogul oficial este mentionat sa treceti si numarul de telefon, pentru a putea fi contactati de persoane de la [...]
Pingback by Da o mana de ajutor pentru repararea Yahoo Messenger 9 pentru Vista | Zambesc — November 3, 2008 #
I have tried several times to install messenger 9.0 on my Vista, I have done all the instructions have said to do. Firewall is off, user account is off, still I get this message. “Windows has encounted a problem with program, causing it to not work correctly. and is closing the program”. I need to know what else I can do. I had it at one time and need to get it back. I need your help. please email me some instructions.
Comment by Elaine — November 3, 2008 #
It’s easy just bring back Yahoo Messenger for Vista
Just spend a lil more time updating it. 9.0 sucks all together.
Comment by Heh — November 3, 2008 #
YES it’s just so SIMPLE , Bring BACK the vista version, while you TRY to fix the worse version ever 9….
Comment by No New Profile — November 3, 2008 #
I don’t know why Yahoo Creates Yahoo! Messenger version 9, what Are IMPORTANT new features?
Yahoo Messenger does not crash on my vista x64 but it takes more than usual time to start, this happens on windows XP either.
Comment by Shahin — November 3, 2008 #
Why would we help now? Was helping on vista version and look what that got us… To little to late!
Comment by Rick — November 3, 2008 #
i am currently using the yahoo messenger for vista and i have 64-bit OS. it works fine it just that it takes some time to load. it lacks features but i understand cause it is only a beta.
i am gonna try to install this version to help yahoo.
Comment by john — November 3, 2008 #
I agree… We helped with the vista version then we got nothing to show for it. I think you have done enough to piss off your customers or valued members.
Comment by Heh — November 3, 2008 #
i just downloaded the 9.0 for vista and it works really fine. no problems at all. i liked it.
Comment by john — November 3, 2008 #
Yahoo messenger 9 works great on my windows vista x64 bit. but it doesnt mean I’ll forgive you guys for what you done to us windows vista users!!!
:’(
Comment by Bryan — November 3, 2008 #
For once, I give Yahoo some minor credit here. The Vista Messenger seemed like a potentially good idea, every version I tried stank like sh**. Version 9 works flawlessly on my Vista Home Premium. I dumped the “gadget” crapola and haven’t looked back.
Now, if Yahoo would only give some attention to the abortion which is chat.. that would be a miracle!
Comment by hmmmm — November 3, 2008 #
is there any temporary program that we can use as yahoo messenger
Comment by mheree — November 4, 2008 #
experiment, don’t go overboard with it.
Like what I said experiment with it, don’t go overboard with it. Don’t make it too flashy, yahoo 9 is adequate for my needs.
It hit me when I had problems with yahoo file transfer. I had to set it to EI7. so far so good no crashes.
and file transfer seem to resume smoothly at times.
don’t add any widgets please, they can drain resources on those who vista basic.
Don’t make it flashy or add any useless junk. it has to be simple and easy
Comment by B — November 4, 2008 #
Got stuck installing it at 99%…very annoying…have to to push ctrl-alt-del taskmanager to end the window
Comment by Frank — November 4, 2008 #
I have vista. I can’t get sound in the chat rooms. Is there any way to get sound? I have tried a few things, but not seem to work.
Comment by Kat — November 4, 2008 #
Why dont you just do the smart thing and reactivate the Windows Vista WPF version of messenger it needs some features/and polish but it freaking works.
Comment by Tom Stack — November 4, 2008 #
it’s no problem if you have a genuwine vista and install it properly…if you have vista you have to download it and install it “as administroator”…if some idiots don;t know to install it…that doesn’t meen that 9 has a problem.the only problem with 9 is that you have to bring back the larger smileys…make the avatar screen larger…and make the contacts view like the vista and like windows live beta version.thanks
Comment by juventin — November 4, 2008 #
and make Tabbed IM Windows !!!!!!!!!!!!!!!!
Comment by juventin — November 4, 2008 #
Maybe Go Back To Yahoo Vista Beta Tested That An Nothing 9.0 Sucks Its A Busted Program Thx For Nothing Yahoo Bring Back YVista
Comment by pr10wrx — November 4, 2008 #
For the most part I have not had any problems with the new messenger on Windows Vista. Until about a week ago, one of the main reasons I love yahoo messenger is because of the radio. Now I can not seem to be able to switch through the stations on it, only thing I can listen to is My Station.
Comment by tejasnina — November 4, 2008 #
just get back yahoo for win vista…
scrap ver 9.0 … everybody hates it anyways.. !
who are you making the ver. 9 for ?? majority of ppl (read still) using yahoo msger want yahoo msger for vista back !! :S
Comment by yatin — November 4, 2008 #
Predator7 yahoo messenger 9.0 works fine so grow up and pr10wrx u suck dont ever talk about yahoo messenger 9.0 again and dont talk about yahoo like that leave them along they can do what ever they want …go yahoo good job…u doing a great job yahoo keep up with the good work …
Comment by wd — November 4, 2008 #
I spent two years with the vista beta version and now you want me to spend time with YM 9 to fix it? Yeah right! Maybe if you want to pay me. I’m already working on getting all the people I chat with to switch to WLM.
Comment by Daniel — November 4, 2008 #
Your new Yahoo messenger 9.0 is a joke. Every time I try to install it it always tells me “Incorrect Command Line Parameters” which wont complete the installation. Why did you have to mess up a good thing from the old Yahoo messenger with this 9.0 piece of trash. I have been a Yahoo customer for years, maybe its time to look at what your competitors have to offer loyal customers like myself.
Ron
Comment by Ron Shirley — November 4, 2008 #
Well gues what? When you download this crappy 9.0 it doesn’t happen on my brand new putr with vista. It don’t like it and right now I am back to 8.1 you dummies. I would if I were there fire you all and get somebody who is competent in yahoo so thats all I have to say and hope somebody with authority sees this before you dummies that put this out. By the way I am not a dummy. I am also pissed with you and your chat room and how we have to get in because it does not work and if it did I would be in. Get rid of your idea to get rid of spammers because we can’t get in either
Comment by Dennis Robbins — November 5, 2008 #
Yahoo 9 enables windows animation when minimize or maximize.and there’s no way to get rid of it.Atleast put a option for us to disable it becouse not everybody need that option and it’s quite anoying
Comment by Dumitru Fragoti — November 5, 2008 #
Well I’m back to using yahoo9.0 (No piont of using yahoo vista, because you Yahoo gave up)
I miss alot of the features from yahoo vista! for instanst, spell check, emoticons popping out, and of course the very usful, Matix. going back to the normal yahoo, really sucks and I was wondering if you all plain to add some of these features in 9.0?
Comment by AngelRose — November 5, 2008 #
i am using windows vista 32 bit operating system
and here is my problrm
Problem signature:
Problem Event Name: APPCRASH
Application Name: YahooMessenger.exe
Application Version: 9.0.0.2018
Application Timestamp: 48f81a8d
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdd2
Exception Code: c0000005
Exception Offset: 000021f4
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0f8b
Additional Information 2: dc36002995f78fdd1a213c518b5c6492
Additional Information 3: ffa7
Additional Information 4: fa927a2e66c828e834d129644a04668a
please can any 1 help me
Comment by vijay — November 5, 2008 #
The crashed does not only happened in vista.. also crashed in XP.. quite annoying since i always have to either debug or close.. this not happened to those who using the 8.1 version.. come on, help the xp user as well, not for vista only.. thanks in advance for the great job..
Comment by Yan — November 5, 2008 #
I just got a new laptop & have never used vista until now, I also have had the same problem for the past few days & been trying to figure out why until i found this thread.
Also, i did figure out if that message comes up showing it cannot open it has helped me to right click on yahoo messenger and click run as admin, then try to open it.. it usually does. That is the only way i have found out how to open it as is. Hope this helps some people that have had trouble getting it open.
Comment by Jordon — November 5, 2008 #
i recently installed new 9.0 version on my windows vista . but its supporting voice to make PC to PC call . there is no “call” button . can anyone tell me y such a thing would happen
Comment by Priya — November 5, 2008 #
Ve been trying to get on yahoo msg for the past 2hrs. I mistakenly uninstall my msg vista which was working until today. I cant get it back and i cant log in with the other types. The msg was telling me that msg encountered a connection problem. Is there anything i can do? i didnt even see the firewall proxy option.
Comment by Tosine — November 5, 2008 #
I tried yahoo 9 and like other people it crashed my system. I had no trouble with yahoo for vista I wish you people would just bring it back and dump version 9
Comment by mylilbit — November 5, 2008 #
as for the yahoo team…TRY TO PUT INTO 9 SOME FEATURES THAT YAHOO FOR VISTA HAD!!! A LOT OF USERS LOVED HOW VISTA WAS…AND FRANKLY…9 IS JUST 8.1 WITH A MAKEOKVER…SO IF YOU WANT TO MAKE IT BETTER…JUST ADD FEATURES THAT VISTA HAD INTO THE NEW 9…THANK YOU
Comment by juventin — November 5, 2008 #
Dear juventin
If you would have the patience to read the posts you will see that the main problem is not with the installation but after that. It installs with no problem but it crashes after that. The message “YM9 has stoped working” does not have anything to do with the users.
you should be more polite on a public blog when you don’t know all the facts.
Comment by stefan — November 6, 2008 #
SOLDIER IN IRAQ- I, as well, have encountered the message “Windows has encounted a problem with program, causing it to not work correctly. and is closing the program” several times. I have Vista and I once had the program a couple of months ago then had to restore my comp back to factory settings due to some problems. Given my current location it is vital that I have a reliable instant messenger program with webcam for communicating with family and friends back in the United States. I hope this problem is fixed ASAP because it is starting to make me very angry.
Comment by Tim — November 6, 2008 #
So Far.. I don’t have any problems with that messenger (ver 9). My theory is maybe Microsoft’s “UAC” (“User Account Control”) may be effecting, and interfering with some of the people’s downloads and installs. I am running the current version of messenger on a PC running Windows Vista Home Premium with 2gb ram.
Why, I mentioned this? While the “UAC” feature is turned on.. I have had many problems installing other software, and Hardware on this PC. I turned the the “UAC” off, and I don’t have that problem anymore with any hardware, or software. Oh, yah, by the way, This PC was purchased with Vista on it. I never had Window’s XP on this PC.
Over the Internet, I have read that Microsoft will NOT include that (“UAC”) feature in there next Window’s operating system (“Window’s 7″), as it is a very annoying, and worthless feature anyway.
My messenger work’s fine so far. My only issue is in the chat room’s. Well, really not the chat room’s, but, creating, and changing chat name’s in profiles. It appears that Yahoo done away with that service when they switched to the new profiling system about a month ago. We used to be allowed to have up to 7 different chat name’s per account. I still have my old chat sub-names, but, I can’t change them anymore.
I wish they (Yahoo) bring back that feature, to where we can create or change chat sub names.
As for the one’s that are having problem’s downloading, and installing the messenger. If you are using Vista.. Try turning the UAC feature off that might help. Good Luck.
Comment by Kevin — November 6, 2008 #
“Over the Internet, I have read that Microsoft will NOT include that (”UAC”) feature in there next Window’s operating system (”Window’s 7″), as it is a very annoying, and worthless feature anyway.”
That is incorrect on all counts, Kevin. Windows 7 will have UAC just like Vista (tweaked to generate fewer prompts, however). That said, UAC is no different than the elevate prompts Mac OS X and Linux sport when you install most applications.
Comment by Wes — November 6, 2008 #
Yahoo 9 is working fine on Vista Ultimate 32bit edition in general but sometimes there are undefined crashes and freeze occurs. Mostly when switching between chat rooms, enabling disabling voice in conferences.
I think Web cam issue with Yahoo 9 must be fixed as Lot of regular webcam users cant use their webcam with Yahoo 9
3rd, There should also be an offline installer/ setup for Yahoo 9 instead of Always going for Online Setup. This also creates random errors during the setup
Comment by Zammy — November 7, 2008 #
I couldn’t even get Messenger 9.0 Setup to run on my Vista
Home Premium but judging from everybody else’s experiences
I’m glad.
Hope you guys get it right soon.
Comment by Leo — November 7, 2008 #
I have Yahoo Messenger 9.0.0.2018 and it works like a dream, thanks.
Comment by winsock.kernel — November 7, 2008 #
Wes.. I have read an article about the “UAC” feature saying that it would not be included in the next windows OS. You have read another article saying that it will be. Maybe you’re right. The only way we’ll know, is to wait until Windows 7 come’s out.
But, that “UAC” feature is not just only a prompt. If it was, it would’nt be such a big issue with Microsoft. You can read all about it on various articles in such as “technet, cnet news, etc…” READ THE ARTICLES! The “UAC” feature when it is turned on blocks programs from installing, and running in the background. When I first got this PC. I didn’t know anything about that feature. I couldn’t install and run most of my software, and hardware with that feature turned on. There was one day, I have read an article about it (about installing various software, and hardware with that feature turned on), and I gave it a try, and turned that feature off, then tried installing the hardware, software, etc.. You know what, IT WORKED!
So, what I’m saying is.. Maybe turning off that feature just before downloading something or installing something might help. Not all the time will it help, but, it helped me out alot turning that feature off.
Microsoft designed that feature not only as a security feature to keep other people from downloading and installing certain programs that can be potentially harmful to you’re PC. But, to keep a tight grip on programs that run in the background. And to keep a tight control on who runs, downloads, and installs stuff on you’re PC. It’s a good feature for security purposes. But for me, I don’t have a use for it.
Comment by Kevin — November 7, 2008 #
Oh, just to mention.. I have the latest messenger on my PC, and it is running beautiful. No complaint’s at all. The chat room ting works, and the voice on it works fine. I am running a PC using 2gb ram, and Window Vista Home Premium. Keep up the good work Yahoo
Comment by Kevin — November 7, 2008 #
I can’t install Yahoo period. I’ve tried installing Yahoo Vista as well as Yahoo 9 for windows. The installer stops responding and crashes.
Vista Ultimate 64
Intel Core 2 Quad
8GB DDR3
790i Ultra SLI chipset
Comment by Andrew — November 7, 2008 #
lol. i downloaded and install 9.0 for vista with no problem.
the good thing is, it DIDN’T uninstall yahoo messenger for VISTA! i have two versions install right now. it works perfectly.
Comment by john — November 7, 2008 #
try use the clean uninstall program from microsoft and reinstall yahoo.
Comment by john — November 7, 2008 #
if you have issues with messenger crashing or not installing at all on vista, its most likely caused by corrupted system files. if you have taken ownership of any files in the system folders changed permissions or installed something that has over written any of these critical files it will cause these crashes. it can also cause flash player to not install correctly, along with other side effects. the only way i was able to fix these problems completely was to do a fresh install of vista. mine was caused by installing the software for my old tv tuner, its software over wrote some files and instantly cause messenger to crash. alot of people have corrupted these files without knowing it.
Comment by Jase — November 7, 2008 #
Whenever i am trying to send a file via YM9.0 ,this message is appearing”A problem occurred while transferring the file”..cant even share it it pic share!If someone has a solution to this,please help!
Have tried the following thgs ,but it wasnt of any use:
1)Tried uninstalling and reinstalling it.
2)Loaded pervious version of YM(ie 8.0)
3)Used Administrator level control.
If someone can help…Pleaseeeeeee
Comment by Nilava — November 8, 2008 #
Hi Yahoo Messenger Vista Experts,
I have downloaded 9.0 messenger on viata home edition. Installed it fine.
Tried to login it doesn’t login and always returns with ” try again.”. ( Id is valid and works fine on web)
Tried UAC off,
Firewall off,
Anti virus off
—-none works—–.
And to my luck I tried installing old version and now they donot work……
Please help
Comment by A Frustrated User of Yahoo Messenger on Vista. — November 8, 2008 #
This sux I want the other for vista back I HATE THIS ALL TOGETHER, the features well just are not that easy to use, thn u have to search and hunt for things that should already be there then u had all the friends in the other with there pics now u get shit all u get are pics of some stupid smile face I tell ya this really six but will u listen to us? hell no dont seem like it
Comment by Darrell — November 9, 2008 #
Product
Yahoo! Messenger
Problem
Stopped working
Date
11/9/2008 8:31 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: YahooMessenger.exe
Application Version: 9.0.0.2034
Application Timestamp: 491286ef
Fault Module Name: Secur32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a777
Exception Code: c0000005
Exception Offset: 000021b3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: ea0f
Additional Information 2: 3f2d106f1d2ad5a5771038993d227f69
Additional Information 3: ea8a
Additional Information 4: e2eab36f8b94a0b481cf258ad2e4e68e
Extra information about the problem
Bucket ID: 1000123811
Comment by Moein — November 9, 2008 #
I downloaded YMv9 for Vista ok, however when I attempt to use YMv9 for Vista a Microsoft Box indicates: Windows Messenger is not working properly and the only choice closes YMv9. Please advise when a viable solution is available. Thank You. I miss my friends on chat – boo hoo.
Comment by T Moore — November 9, 2008 #
I can’t sign in, it works with other accounts but not with mine, although the account and password are correct. Why?
Comment by Ortacu — November 10, 2008 #
I did not like the VIsta environment, i couldnt see my contact photo-icons only the avitars..im willing to work out the kinks for 9.0…at least i can see who the people are on my list….cant always remember the names.
Comment by KPeterson — November 10, 2008 #
Hi,
I have “Microsoft Windows Vista Home Premium Service Pack 1 x64″.
When I install Y! Messenger 9.0 and I am using it, my Windows Aero is down until I close my Yahoo! application.
Why?
Comment by Weasel — November 10, 2008 #
Everytime i Go On Yahoo Msgr on 9.0 My Cam Will Lag Up Or Wont even Move An When I Click The X It Crashs My Yahoo Happend 5 Times lastnight in The Matter Of 15 Minutes
Comment by pr10wrx — November 10, 2008 #
i downloaded the new ym 9.0 version but the thingis i cannot install it.. is there any link where i can download the old Yahoo Messenger?? please please please….
Comment by mcheal — November 11, 2008 #
hi yahoo , i am vista users and dowonload ymsv.9 and when i open apeear box said the stopped working and tried to redownload but the same . pls advice or at least bring back previous version to vista users ,thanks i miss my friends
Comment by kamil — November 11, 2008 #
I just downloaded Version 9 onto my laptop which runs Vista Home Premium and Idid not experience any probelms with the down load, calling, avator or e-mail features…YET.
Comment by Elizabeth — November 12, 2008 #
i have tried to install v 9 of yahoo on my 64 bit vista comp and i have to abort it and do a system restore, because it wont uninstall and it wont install….FIX THIS!!!! i will complain forever if i have to get this problem resolved!!! TRUST ME I WILL!!!
FIX IT SO YAHOO CAN INSTALL ON A 64 BIT VISTA COMPUTER!!!
Comment by cjm — November 12, 2008 #
why did you remove some good features from the older version? i used to be available only to the users i choose and invisible to all the others. now i can’t do that anymore. please bring it back…
Comment by ejas — November 13, 2008 #
I have vista. Didnt have any problems downloading. My 2 problems are with cams. If I have someone on cam and they close it instead of me closing it it shuts down my yahoo. #2 I can get cams on my messenger list to come up and say requesting, but in the room I cant get cams, It says not connected
Comment by steve — November 13, 2008 #
Installed Messener 9 – have Vista – cant see any chat text!!!
Comment by Grant — November 14, 2008 #
Over 3/4 of the people here need to relax. Yahoo doesn’t “owe” you crap! They’ve admited they needed to toss the YM for Vista, and get a single version- that’s cool, because the beta YM4V didn’t have forward to cell, etc.
Seems like they’re really trying NEW things like get in touch with specific users. I will help them figure it out. god forbid you can’t IM for a few days. Use the web applet if your freakin’ life depends on it.
Grow up, everyone who complains.
Comment by terminal_patience — November 15, 2008 #
Yes, Yahoo doesn’t “owe” me crap but I am a customer, when my favorite restaurant goes from gourmet food to serving s**t I leave and go eat somewhere else where I can feel good.
Messenger for vista worked pretty well on vista, instead I have to install that ugly incompatible thing that is 9…
I’m off to see what others have to offer… maybe Qnext, I’ve heard that it is pretty good…
Comment by skooal — November 17, 2008 #
RUNS awesome .. I agree Yahoo does now owe anyone anything .. They are a company who provides FREE messenger and FREE email .. STOP crying .. just give your errors and Crashes .. GEEzzz
Comment by Small Town — November 17, 2008 #
I do not like Messenger 9. Does not work correctly. I have no emoticons. and everytime i sign on I have to reboot my computer. After doing this 3 or 4 times it might sign me on or it might not. Had to go back to 8..keep trying
Comment by Susan — November 17, 2008 #
i want to back Y! M for vista
plsss. i don’t like Y! M 9
Comment by Elmiro — November 17, 2008 #
the status message doesn’t change everytime i use the itunes plug-in. is that feature only available for mac users? if so i hope you’ll develop a ym plug-in for windows media player.
Comment by johnny — November 19, 2008 #